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The round-robin system may seem convenient, allowing players to play in any order. But in reality, each player faces a complex logistical challenge: Player A can only play on weekends and after 8 PM, Player B can play any day, but only at night, Player C agreed to play today but is already an hour late, and so on.
In my opinion, a round-robin system is feasible if:
1. Players have already played online extensively.
2. Players know each other and are aware of each other's usual playing times.
The single-elimination bracket is simpler; a player only needs to coordinate with one opponent, and it's easier for the organizer to monitor who is avoiding playing. The only issue is when both opponents are stalling, but still claim to be ready to play. But this can happen with any system. :)
Regarding the situation with SergeyY: Two players dropped out of his group according to the rules, and two dropped out due to actual gameplay. I understand that Kash decided not to allow a third player to join due to technical reasons, in order not to prolong the tournament. This is a reasonable decision.
If I were SergeyY, I would have signed up for another tournament long ago and stopped bothering everyone.
P.S. I wouldn't count on such a situation repeating in another tournament. The Horde forum has principled players who won't avoid playing anyone.