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But for the future – adhering to agreements…

Valera, tell this to his opponent who breaks the rules, then loses and burdens everyone with his "agreements," which probably didn't exist in the first place. You need to know how to lose; that’s what matters.
And you are nitpicking at shadows. The guy won fairly, but now he is forced to justify himself before you for something unclear.

Added after 5 minutes
Shadow,
this system has been around for a long time.
And there is no need to immediately post everything on the forum; nobody does that. Find someone from the Administration Committee (AK) and talk to them about such problems.
/post/260062/
You can find their nicknames somewhere in this post.
Nothing terrible will happen if you read it all :)

Added after 7 minutes
But indeed, our Technical Support team acts like partisans…
If you don't know them, you won't be able to find them. They should at least put a list somewhere in a prominent place.