I've never had any problems with Heroes 4 on any computer. Today, I wanted to play, installed everything, but when I launch the game, I encounter problems: 1. It doesn't ask for the installation code, 2. When I launch it, a black screen appears. I read the forum about this problem, but unfortunately, I don't understand computers very well and don't know how to change anything to fix it. Besides, this is the first time I've had this problem, and I don't have any experience solving it. Please help me with some practical advice or provide a link if there's already an answer for beginners like me on the forum. Thank you very much in advance, and Happy New Year!!!!

UPD I downloaded the patch from "Booki," the intro with sound started, BUT as soon as I tried to start a scenario, it kicked me back to the desktop. I changed the screen resolution - it doesn't help.