I can’t log in to the game.

Hey, I have a problem: I installed Heroes of Might and Magic V, played it for about two weeks, and then my favorite game crashed(((... when I launch it, after the intro, it immediately shows an error (whether to send or not send a report)... I thought it was Kaspersky (8.0), that it was blocking it... I added the game to the list of trusted sources... but it still doesn't work! I uninstalled the game, cleaned everything in the registry related to it... reinstalled it... the problem didn't go away... help me):smile50:
I was thinking of reinstalling the system... but I don't want to)