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There's one phenomenon you need to be aware of: you can't have heroes of the same class in two tavern slots at the same time. Perhaps this restriction is what prevented you from digging up the hero you were looking for... check the neighboring slot to see what class the hero there is...
That's the catch... both slots had heroes of the same class, and I was trying to dig up a hero of the same class... that's the question... I still don't understand why I couldn't dig up a hero in the second slot, but I could in the other one =/// The only thing that came to mind is that the previous heroes in the left slot were of one class, and in the right slot, the same class as the one I was currently trying to dig up... =//
Drop by the "Wild Lands" tournament on the Portal sometime... For a change of pace, you'll need to play on a similar map for about a month...