In those distant (and most likely fictional) times, when knights fought dragons to save beautiful princesses, there was no technical support for users. Swords were forged by blacksmiths, and if a knight survived after a poor-quality sword broke and failed to sever a dragon's head, he would come and hit the blacksmith on the head, telling him to leave his forge and go to a monastery. However, what if every blacksmith had an entire staff of support personnel? Let's imagine...
- Merlin, Inc. Technical Support. How can I help you?
- Yesterday, I purchased a sword from you...
- Congratulations, sir, you made the right choice.
- It doesn't work.
- What do you mean, it doesn't work?
- It doesn't cut off the dragon's head.
- Did you read the instructions, sir?
- A noble knight is not obliged to know how to read! But my squire read them aloud to me twice.
- Okay, sir. Did you take the sword out of its scabbard?
- Yes.
- Are you sure? Please check.
- I took it out, I'm telling you!
- Okay, sir. Now check the sharpness of the blade.
- Ouch!
- You shouldn't have done that with your finger, sir.
- What does my finger have to do with it? I did it with my tongue. I always check the sharpness of dishes that way.
- You see, sir, a sword is arranged somewhat differently than the dishes you taste at dinner. The term "sharpness" has a different meaning here...
- Don't confuse me! I'm not obliged to understand your technical terms. I'm a user, not a hardware specialist. Just tell me why it doesn't work!
- Did it work before?
- I don't know, I only bought it yesterday!
- Okay, sir. Did you do anything to it?
- No!
- Are you sure about that?
- Well, I only took it out of its scabbard.
- Did you try to sharpen it yourself?
- Why would I?
- You should know, sir. Maybe you tried to install new spells on it?
- No, I use the standard ones that come with the sword!
- Maybe it's a curse, sir? When did you last update your holy water?
- I just poured in a fresh version the day before yesterday!
- I see, sir. Then look around for any unshielded sources of black magic. They can interfere with the sword's operation.
- What other sources, I'm in the desert!
- Don't get nervous, sir.
- I'm not nervous, damn it!
- Then why are you breathing so heavily?
- Because a dragon is chasing me.
- Ah, so there's a dragon nearby?
- Yes, it's right behind me!
- Excellent, sir. Put him on the phone.
- What if he bites off my hand?
- Sorry, sir, but medical problems are outside our area of expertise.
- Next time, I'll buy a sword from "Morgana, Ltd"!
- Okay, sir. At least describe what the dragon looks like.
- Well, it's yellow... with whiskers...
- I see. We should have started with that, sir. It's a non-licensed dragon, a Chinese counterfeit.
- And?
- Read the license agreement, sir. "Merlin, Inc." does not guarantee compatibility with uncertified devices.
- And what should I do now?
- Don't use cheap, no-name dragons anymore, sir.
- It looks like it's going to use me now! Aaa! No! Aaaaa!...
- Sir? Sir, are you okay?... In any case, "Merlin, Inc." thanks you for your cooperation!

