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Play TE. Once they get used to TE, switch to version 2. They say that battles are 100% repeatable there.
As a temporary solution, I can suggest a rule that used to be in effect on the Portal (and possibly still is): if the moderator cannot repeat the battle based on the description after five attempts, it is considered a loss.
I think such a rule is in effect everywhere, only my limit for such attempts is 10. In any case, if a situation arises where I cannot reproduce a battle, a detailed description of the battle is requested from the player, and as a rule, such a battle can be repeated based on the description (at least in version 1, since luck and morale are regulated there).
Hmm... if we don't find a solution to the current situation, we will really have to think about switching to TE, which, frankly, I wouldn't like:smile43:
Sincerely, VDV_forever