as luck would have it, my licenses for both Mayas expired.....ughhhhh, what a mess.......okay, tell me, in this file, is the whole model intact?
and if you have time, could you still show a picture in the editor of just the face model (the face, hands, and knees)?
I don't use the ninth Maya, so I exported your model from Blender to obj format split by materials, got 16 pieces, which I combined into a group called Test and loaded into the game
here are the screenshots, and also an archive with the model extracted from Heroes, its shadows are broken, but that's an export bug from the fifth game
*removed the attachment so this post wouldn't show up as a mod in the forum search