Timbuktu
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I can only recommend that this player read the rules of fair play in Heroes online.
If a "save game is lost," the player must repeat all actions as accurately as possible, just as they did the first time, including any army losses. If there are more units than necessary, the excess must be removed.
Instead of quitting mid-turn and then, a week later, asking to resume the game because their save was lost, they should stop yelling in all visible chats about how everyone else is cheating. I have proof, screenshots of the game chat, and save files in my PMs, if anyone needs them.
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