again, for me, a hero (lord) is a story character with their own story, and in these stories, basically everything listed is present.
Lords, heroes can fall in love, fight, feud, and experience other feelings that are characteristic of people. As it seems to me, this is inherent not only to the human race but also to the other races in Heroes.
Added 2 minutes ago
here is another interesting point, the difference between game mechanics and the plot
in the Return to Erathia Campaign, for Catherine (may the queen live forever, I think), Angels are not residents of the Castle but join it in the fight as the Campaign progresses
and by the way, about the Angels, it was they who opened the portal to Axeoth (they could have filtered the people :))
Added 1 minute ago
There are also story heroes who are not heroes in the game
but are simply mentioned in the text (at least in the 4th game, I don't remember for sure in others) such as Tarnum in the Campaign for Might
Added 2 minutes ago
or Lysander's squire and the Seer