General questions and discussions.

Here's confirmation of what was written above; I didn't expect to hear anything else on HW.

In my opinion, it referred to the army, representing that number approaching 1500 online, and not the people who leave their comments and opinions on the HW forum. Could it be that even this online presence isn't that important, and you don't want to refine your creation for them (perhaps as a priority)?
After all, it would be wrong to deny that without an online presence, this game would fade away. For example, I love Fallout 2 more than any other game, but no matter how much I love it, I won't be able to play it for the 30th time.
Yes, a large part of that online presence (1500 online, perhaps 10,000+ offline) may not be aware that they can express their opinion regarding new features or balance preferences, but you can either observe the clashes and strategic preferences, most often linear, of the top players in your ranking, or still collect their feedback, this experienced and skilled group, perhaps through passive surveys without discussions, to save time and process this information during those activities when other tasks are completed/less prioritized.