Антон Туров
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I had a similar experience. The person responsible for these matters forwarded my letter to two employees who handle this issue, and then one of them gave a POSITIVE response, stating that for non-commercial projects within the framework of their game series, it is permissible to use content from these games!
Apparently, psatkha was lucky in this matter. However, the author of Heroes V - Remake clearly communicated with the wrong people.
Справедливость превыше всего, но милосердие превыше справедливости (Ольга Брилёва)