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Heroes 5 3.1 doesn't fully support the mouse and keyboard; in other games, everything works fine, and even in Heroes 5 1.0, it works. I've downloaded it from different sources, but it still doesn't work, and changing the operating system didn't help either.
Perhaps the game wasn't installed correctly on your system? Also, it's important to clearly state the topic of the thread, rather than just using a generic title like "[PROBLEM]" or something similar. That way, those who know the game will understand what the problem is. And one more thing: threads describing technical issues should be created in the appropriate section; this section is for general discussion about the game.